Problem with package travel
Problem med paketresa - Engelska
Has something gone wrong with your package travel? Perhaps it has been cancelled, cut short or changed. Or does the trip not meet your expectations? Under the Package Travel Act, you may be entitled to compensation, a price reduction or a refund. In some cases, you also have the right to cancel your trip.
Translated page: This text has been translated from Swedish. The text and appearance of the page may look different from the original page.
Please note:
Keep this in mind
If the organiser changes your package travel, they must have the right to do so under the package travel terms and conditions. If the change makes the trip worse, you may be entitled to compensation. If the change is significant, you have the right to cancel the trip and get your money back.
The organiser may cancel a package travel if there are too few bookings or in the event of extraordinary circumstances. In such cases, you are entitled to a full refund. If the trip is interrupted after it has started, you may be entitled to a price reduction for the parts you missed.
If something is wrong with the trip, the organiser must correct the issue or compensate you with a price reduction. You must complain without delay. If you wait too long, your right to compensation may be reduced.
Changes to package travel
Dissatisfied with package travel
Cancelled or interrupted package travel
More information
Proofread: 25 September 2025
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