Problems with a hotel or vacation rental
Problem med hotell eller semesterboende - Engelska
Have you rented a hotel room, an apartment or a cottage? Are you dissatisfied with something in the booked accommodation? In that case you must complain as soon as possible to the company. You have the right to demand that faults are corrected. You may also have the right to compensation.
Translated page: This text has been translated from Swedish. The text and appearance of the page may look different from the original page.
Keep this in mind
You do not have a statutory right of withdrawal when booking accommodation.
If you discover any faults with the accommodation, you must complain to the company as soon as possible.
If you wait too long to complain, you may lose the right to compensation.
It is always the booking conditions that determine whether you have the right to cancel or rebook the accommodation.
What problem did you experience?
More information
Proofread: 6 November 2025
The content is presented in collaboration with ECC Sweden, which is part of the ECC network and the Swedish Consumer Agency's information service. ECC Sweden is part-financed by the European Union.
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