Return or exchange goods
Öppet köp och bytesrätt - Engelska
A purchase with a right to return, means that a buyer can return a product and get their money back. The right to exchange means that a buyer can return an item and get a different one instead. It is up to the store to decide if they want to offer the right to return or exchange.
Translated page: This text has been translated from Swedish. The text and appearance of the page may look different from the original page.
Purchase with a right to return or exchange – keep this in mind
The shop decides whether it offers a right to return or a right to exchange. The shop also decides the rules for the right to return and the right to exchange.
Find out what applies when you buy an item. Make sure the receipt states what applies. Keep the receipt.
If the shop does not offer a right to return or a right to exchange, you may in some cases instead have a right of withdrawal.
More information
Proofread: 23 April 2026