The Act on Distance Contracts and Off-Premises Contracts
Lagen om distansavtal och avtal utanför affärslokaler - Engelska
Your right to cancel a purchase is covered by the Act on Distance Contracts. If you have bought something online or from a business that is operating outside its business premises, the law gives you a 14‑day right to cancel. This also applies to telephone sales.
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When is the Act on Distance Contracts and Off-Premises Contracts applicable?
When you, as a consumer, buy something from a business at a distance, meaning without meeting the business in person. Distance sales include purchases made online and by telephone.
The law also applies when you buy something outside the business premises, for example door‑to‑door sales.
When is the Act on Distance Contracts and Off-Premises Contracts not applicable?
When purchasing on the premises of the business, for example in a retail shop.
When purchasing something from another private individual.
When companies buy things from each other.
Provisions in applicable legislation
Further information
Proofread: 19 March 2026